Refund policy
REFUND AND RETURNS POLICY
CHANGE-OF-MIND RETURNS
You have 14 days from receiving your order to notify us that you wish to return it. After notifying us, you have a further 14 days to send the item back.
To begin a return, email ezridesapparel@gmail.com with your order number and the item you wish to return. Return instructions will then be provided.
RETURN CONDITIONS
Returned products must be unworn, unused and returned with their original tags and packaging.
You may inspect and try on clothing as you would in a physical shop. However, we may reduce your refund if an item has been used, damaged or handled beyond what is reasonably necessary to inspect it.
RETURN POSTAGE
Unless an item is faulty, damaged or incorrect, customers are responsible for return postage.
We recommend using a tracked return service, as responsibility for the parcel remains with you until it reaches us.
REFUNDS
Once your return has been received and inspected, we will notify you regarding your refund.
Eligible refunds will be issued to the original payment method. Refunds will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.
Original standard delivery charges will be refunded where required by law. If you selected a more expensive delivery service, only the equivalent cost of standard delivery will be refundable.
Please allow additional time for your bank or payment provider to process the refund.
MADE-TO-ORDER AND PERSONALISED PRODUCTS
Products described as made to order are still eligible for change-of-mind returns when they use one of our standard designs, sizes or available product options.
Products that have been genuinely personalised, customised or produced specifically to your individual requirements may not be eligible for change-of-mind returns.
This exclusion does not apply where an item is faulty, damaged, incorrect or otherwise covered by your statutory rights.
SALE ITEMS
Sale and reduced-price items are eligible for returns under the same conditions unless they have been genuinely personalised or customised.
FAULTY, DAMAGED OR INCORRECT ORDERS
If your order arrives faulty, damaged or incorrect, email ezridesapparel@gmail.com as soon as possible.
Include your order number, a description of the issue and clear photographs where relevant. We will arrange an appropriate replacement, return or refund.
CANCELLATIONS
If you wish to cancel an order before it has been dispatched, contact ezridesapparel@gmail.com as soon as possible.
We cannot guarantee that an order can be cancelled once processing or production has started. This does not affect any cancellation or return rights available to you by law.
CONTACT
For questions about a return or refund, contact:
This policy does not affect your statutory rights.