Shipping policy
Shipping and Returns Policy
Order Processing
We ship throughout the United Kingdom and to selected international destinations, including most of Europe, North America, Australia and New Zealand.
In-stock products are normally dispatched within one full working day. Orders placed during weekends or UK public holidays will be processed on the following working day.
Some products are made to order and require additional production time. Where applicable, this will be clearly stated on the product page. Made-to-order products normally take approximately 2–3 weeks to be produced and dispatched.
Delivery estimates begin once an order has been dispatched and are separate from any made-to-order production time.
Delivery and Tracking
Available delivery services and costs are shown during checkout.
Tracking information will be provided when tracking is included with the selected delivery service. Some lower-cost delivery services may not include tracking.
Delivery times are estimates and may occasionally be affected by courier delays, customs processing, adverse weather or other circumstances outside our control.
International Orders, Import Taxes and Customs
International orders may be subject to import duties, VAT, customs charges or handling fees imposed by the destination country.
Unless specifically shown as collected during checkout, these charges are not included in the product or delivery price and are the responsibility of the customer.
Customs rules and charges vary between countries. We recommend checking with your local customs authority before ordering. EZ Apparel cannot predict or control these charges or delays caused by customs processing.
Returns
You have 14 days from receiving your order to notify us that you wish to return it. After notifying us, you have a further 14 days to send the item back.
To begin a return, email ezridesapparel@gmail.com with your order number and the item you wish to return. Return instructions will then be provided.
Returned products should be unworn, unused and returned with their original tags and packaging. Customers may inspect and try on clothing as they would in a physical shop, but we may reduce a refund where an item has been used or handled beyond what is reasonably necessary.
Unless an item is faulty, damaged or incorrect, customers are responsible for return postage. We recommend using a tracked return service, as responsibility for the parcel remains with the customer until it reaches us.
Eligible refunds will be issued to the original payment method after the returned item has been received and inspected. Original standard delivery charges will be refunded where required by law.
Personalised or genuinely custom-made products may not be eligible for change-of-mind returns unless they are faulty, damaged or incorrect. This does not affect your statutory rights.
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged or incorrect, contact ezridesapparel@gmail.com as soon as possible with your order number and clear photographs of the issue.
We will arrange an appropriate replacement, return or refund where applicable.
Contact
For questions regarding an order, delivery or return, contact: